Use of Cookies


The purpose of the present terms and conditions relating to personal data is to inform you of your rights and of the commitments and practical steps taken by RCI MOBILITY to ensure respect for your personal data, pursuant to General Data Protection Regulation (GDPR  n°2016/679), when you use the Website.

Data collected and purpose of collection 

The Website can be viewed anonymously.

Personal data may be collected directly from you, with your agreement, when you access the contact form on the “CONTACT” page.

Some of these data may be required to process your request. In this case, they will be indicated by means of bold type or an equivalent process. Omitting to provide these data may make it impossible for us to carry out the operation. These data may be checked.

Indirect personal information may be collected while you are browsing. Please refer to the section on cookies for information on the purpose of cookies and on your rights.

The personal data you provided will be used to satisfy the requests made through the contact form.

Policy concerning the right to access, rectify or refuse the use of your personal data

You may be entitled to access, rectify or refuse the use of the personal data provided, pursuant to France’s Data Protection Act No. 78-17 of January 6, 1978 (amended).

In compliance with your legal right of access, on providing proof of identity (a copy of your identity card), you may verify the accuracy of your personal data, or request that it be rectified, updated or deleted.

For any requests relating to your right to access, rectify or refuse the use of personal data, please write to 1 rue de Gramont, 75002 Paris, France.

Cookie policy

The purpose of this page is to explain how we use cookies to save browsing data on your end device (computer, tablet, smartphone, etc.). It also tells you how to adjust your cookie settings to suit.

When you use the Website, your browsing data may be saved on “cookies” installed on your end device, depending on your chosen settings, which can be modified at any time.

This Website uses cookies in order to save user preferences and optimize our Internet pages (for example, measuring the number of visits, new visits, etc.). These cookies contribute to a smoother browsing experience and make the Website more user-friendly.

By continuing to use the Website, you accept the use and storage of cookies on your end device.  You can browse our Website without cookies but this may limit Website performance.

Definition of a cookie

Cookies are small data files that may be stored, depending on your cookie settings, in a dedicated area on the hard drive of your end device (computer, tablet, smartphone, etc.) when you use your browsing software to view an online service. Cookies are transferred from the website server to your browser.  Cookies allow the issuer to identify the end device on which the cookie is saved during its period of validity or registration. Each website can access only the cookies that it saved on your end device. Data may be stored in cookies if you give your agreement or if this is necessary for technical reasons, i.e. for secure access to our Website.

Type of cookies used and purpose

– Browser cookies
These cookies are essential to the smooth running of the Website and its functions.

– Performance cookies
These cookies collect information on how visitors use our Websites. Performance cookies help us to identify the most popular pages on our Websites. This information helps us to adapt the content of our Websites, targeting it to meet user requirements and satisfy visitor requirements in terms of information. In order to analyze these data for statistical purposes, this Website uses Google Analytics by US firm Google Inc. As a member of Safe Harbor, Google offers an adequate level of protection of personal data. The data collected using cookies are transferred and stored by this company. Google Analytics counts the number of visitors to the site and identifies the way in which they use it. The personal data provided by these cookies are listed in the “Description of cookies”.

To find out more about the Google Analytics service, see the page 

Configuring your online browser

Most web browsers accept cookies automatically. However, you can disable these cookies at any time. You can also change your browser settings to tell you when cookies are saved on your hard drive and ask you to accept or refuse them. You can accept or refuse cookies on a case-by-case basis or refuse them all systematically.

If your browser has been configured to refuse navigation cookies, you will not be able to use all our services. In order to manage cookies in a way that reflects your requirements, we suggest that you take account of the purpose of cookies when configuring your browser.

  • Internet Explorer
    Click on the “Tools” button and then “Internet Options”.
    Open the “General” tab, click on “Browsing history” and “Settings”.
    Click on “View files”.
  • Firefox
    In the “Tools” tab of the browser, select the “Options” menu.
    In the window displayed, click on “Privacy” and “Show cookies”.
  • Safari
    In your browser, select the “Edit” menu and then “Preferences”.
    |Click on “Security” and then “Show cookies”.
  • Google Chrome
    Click on the “Tools” menu and select “Settings”.
    Click on the “Advanced settings” tab and open the “Privacy” section.
    Click on “Show cookies”.

Installing a cookie that will reject performance cookies

If you do not wish data relating to your use of the Website to be collected and analyzed, you can stop the process at any time.

To do this, a cookie that refuses performance cookies is installed on your browser. This cookie is installed solely to refuse other cookies. For technical reasons, it may only be used with the browser in which it was installed. If you delete your cookies or switch to another browser or end device, you will need to install the cookie again.

Installing a cookie that will prevent future performance cookies from being installed

If you do not want data about your visits to our site to be collected and analysed, you can stop this from happening whenever you wish and prevent it from happening in the future. 

In order to do this, a cookie that will prevent performance cookies from being installed can be installed in your web browser. The only purpose of this cookie is to tell our web server not to collect data from your computer. For technical reasons, this cookie may only be used with the browser that was used to install it. If you delete your cookies or if you use a different browser or a different device, you will need to install this cookie again.

For subscribers of the carsharing service

Personal Data and Confidentiality Policy

9.1       These GTC are subject to the provisions of the European Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to personal data processing and on the free movement of such data, as well as to those of Act No. 78-17 of 6 January 1978 relating to computing, files and freedoms, and to any other regulation applicable in this regard which may supplement or replace them at a later date.

9.2       RCI MOBILITY / RCI Mobility’s customer is the data controller with regard to the Members processed as part of the Car Sharing Service within the context of the performance of the agreement between the Member and RCI Mobility / RCI Mobility’s customer. RCI MOBILITY uses the Members’ personal data for the needs:

  • of managing the accounts of the Members and the Vehicles, in particular, relating to information about bookings (dates, times, places, kilometres driven, etc.), of using the Vehicles (return time, kilometres driven, geolocation, etc.), of processing accidents and/or thefts, and of processing any request made by a Member.
    • This processing is carried out on the basis of the contract concluded between RCI Mobility/RCIM customer and the Member and the personal data concerned are retained during the validity period of the contract.
  • of managing driving penalties and offences and recovering the sums due.
    • This processing is based on the legitimate interest of RCI MOBILITY/ RCIM customer to retain information about the bookings made in order to be able to identify any Member having committed an offence during a booking. The personal data concerned may be kept for a period of 7 years after the end of the agreement between the Member and RCI Mobility/RCIM customer.

9.3       The personal information will be made anonymous on expiry of the above-mentioned retention periods.

9.4       Members may exercise their individual right of access, rectification, additional information, objection, restriction of processing, portability, erasure and closure of account with respect to RCI MOBILITY/RCIM customer by making any request for this purpose by postal mail to the customer service at 1, rue de Gramont, 75002 Paris or by email to ( or by phone on 0805 08 03 22 (standard rate call) / contact Department concerned of the RCIM customer.  Any request made by a Member must be accompanied by their last name, first name, membership number, a copy of their identity card if necessary and their postal address to allow RCI MOBILITY to respond to it within a one-month period. Members also have the right to submit a complaint to the supervisory authority, the CNIL. RCI Mobility’s Data Protection Officer is the Data Protection Officer of Groupe RCI Banque. He or she may be contacted at the email address: / contact details of the RCIM customer DPO.

9.5 Members are reminded that providing the requested information is mandatory to be able to access the RENAULT MOBILITY Service. If the Member does not respond they will be refused membership or their membership will be terminated.

9.6       Access to the Members’ personal data is restricted to RCI MOBILITY staff /RCIM customer and those partners needed to perform the contract and the service.

9.7       The Members also informed that their personal data may, if necessary, be communicated to the insurance company of RCI MOBILITY/RCIM customer and its service providers and to the police and gendarmerie services and the judicial services, at their request.

9.8  Where the Member is alleged to have committed an offence and their identity could not be known at the time of the said offence, RCI MOBILITY will be able to communicate the Member’s identity to the competent police or gendarmerie services.

9.9 Members are also informed that in the event of telephone contact with RCI MOBILITY, their conversations may be recorded for the purposes of improving the service. These recordings are kept for a period of 3 months.

9.10 If the Member agrees, when subscribing to the service, RCI MOBILITY/RCIM customer may send them information about the said service via newsletters. The Member may end their membership at any time by using the link on the account settings page or by sending an email to that effect to / RCIM customer contact email address.