You are connected to the website www.glidemobility.com (hereafter referred to as “the Website”) published by RCI MOBILITY for the information of its users. Your use of this Website is subject to the general terms and conditions set out below and to all applicable laws and regulations. By accessing and using the Website, you accept the general terms and conditions of use.
Please find below the legal information, the general terms and conditions of use for the Website, and information relating to the management of personal data and cookies.
I LEGAL INFORMATION
The Website www.glidemobility.com is operated by: RCI MOBILITY, a SAS with capital of 3,300,000 euros and head offices at 1 rue de Gramont, 75002 Paris France, SIREN number 812 404 010 R.C.S. Paris trade register.
VAT identification number: FR 33812404010,
APE business identifier code: 9609Z
Telephone: 33 (0) 1 76 88 86 75 (non-premium rate number, charged according to your contract with your operator and the country from which you are calling).
Publication manager: Paolo Colurcio, CEO of RCI MOBILITY. (Legal representative of RCI MOBILITY)
Chief editor: Michael Thomson, Marketing Lead, RCI MOBILITY.
Customers can contact the Mediator of the SDTB (Société pour le Développement des Techniques Bancaires) at no cost, concerning any dispute falling within its legal and regulatory remit. To do this, send your letter to: Monsieur le Médiateur – Boîte postale n° 151 – 75422 Paris, or log on to www.lemediateur.fbf.fr
HOSTING AND TECHNICAL RESOURCES
The Website is hosted by: SiteGround Spain S.L. – Calle de Prim 19, 28004 Madrid, Spain.
This Website is fully protected by intellectual property rights, with respect to both form (choices, plan, page layout, access to data and their organization, etc.) and content (texts, photographs, drawings, slogans, sound or pictures, downloadable documents and, more generally, any works included in the Website). All content featured in the pages of this Website is the exclusive property of RCI MOBILITY or of third parties who have given RCI MOBILITY authorization for use.
You undertake not to use this content or to allow anybody else to use it for illegal purposes. The Website must be considered as an indivisible whole. The information provided is reserved exclusively for personal use.
It is forbidden to reproduce, represent, use or distribute, other than for strictly private or personal use, the content of the Website, in part or in full, on any medium or via any means, or to sell, resell, retransmit or make it available to third parties.
Failure to comply will be considered as a breach of copyright pursuant to articles L. 335-2 and following of France’s intellectual property code. Such a breach is punishable by three years in prison and a fine of €300,000. In consequence, the author of this breach may be held civilly and criminally liable.
Pursuant to article L.713-2 of France’s intellectual property code, it is strictly forbidden to use or reproduce the brands “RCI MOBILITY”, “Renault”, “Nissan” and/or their logos, singly or combined, in any way, particularly for advertising purposes, without the prior written agreement of RCI MOBILITY S.A.S., Renault and/or Nissan.
Reproduction of the Website and/or the works reproduced therein on paper or a digital medium is authorized provided that it is reserved strictly for personal use and not for advertising and/or commercial and/or information purposes, in compliance with the provisions of article L122-5 of France’s intellectual property code.
To contact us, please complete the form on the “CONTACT” page
II GENERAL TERMS AND CONDITIONS OF WEBSITE USE
The purpose of the Website is to provide an institutional presentation of the group RCI MOBILITY. Your browsing of this Website is subject to applicable French regulations and to the present general terms and conditions of use. By accessing and browsing this Website, you indicate your full acceptance of the general terms and conditions. As these terms and conditions are updated regularly, we suggest that you consult this page whenever you log on to the Website.
The Website www.glidemobility.com is provided for purposes of information. It is designed both for RCI MOBILITY customers and for any other internet users. The information provided by this Website is not contractual.
Owing to the interactive nature of the Website, the services presented may vary. RCI MOBILITY cannot be held liable in such cases.
RCI MOBILITY and its partners make every effort to ensure the accuracy and currency of the information provided by the Website, and reserves the right to correct content at any time without prior warning. They cannot guarantee that information is complete or that it has not been modified by a third party (intrusion, virus). They accept no direct or indirect liability in the event of any delay, error or omission in the content of the Website, the use that may be made thereof, or the interruption or unavailability of the Website.
In some cases, access to the products presented on the Website may be restricted. In this case, you must make sure that you are authorized to access this Website and/or to take advantage of its products under the terms of the legislation applicable in the country from which you are making the connection.
USING THE WEBSITE
You acknowledge that you have read these general terms and conditions of use and agree to be bound by them. You agree that your use of the information on this Website will be strictly personal and not commercial.
You use this Website at your own risk. Under no circumstances can RCI MOBILITY be held liable for any direct or indirect damage or loss including, but not limited to, material damage, loss of data or programs, financial loss resulting from access, connection or use of this Website or any websites linked to it.
RCI MOBILITY cannot be held liable for events outside its control or for any damage that could be suffered by your technical environment such as, for example, hardware, software, network systems and, more generally, any equipment used to access the Website.
In the event of a dispute between you and your telecommunications operator, or any other operator or intermediary, or in the event of a fault or failure on your computer system or your means of access, or on the internet and your access to this network, whatever the cause or origin, RCI MOBILITY cannot be held liable if, as a result, you experience difficulties in transmitting and routing your requests within a normal time frame.
You acknowledge that you have the necessary skills and means to access and use this Website. You acknowledge that you have checked the computer configuration used to make sure that it contains no viruses and is in perfect running order.
The Website publisher makes every effort to provide you with information and/or tools that are available and verified but cannot be held liable for any errors, lack of availability of information and/or the presence of viruses on the Website.
The information provided by the Website publisher is for informational purposes only and does not replace the need for you to conduct a complementary and personalized analysis.
The Website publisher cannot guarantee the accuracy, completeness or currency of the information published on its Website.
As a result, the publisher cannot be held directly or indirectly liable for any delays or omissions concerning the content of this Website.
You acknowledge that you hold sole responsibility for use of the information provided by this Website.
The Website publisher cannot be held liable for your access to other resources present on the internet using the hyperlinks on the Website.
For subscribers of the carsharing service
Personal Data and Confidentiality Policy
9.1 These GTC are subject to the provisions of the European Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to personal data processing and on the free movement of such data, as well as to those of Act No. 78-17 of 6 January 1978 relating to computing, files and freedoms, and to any other regulation applicable in this regard which may supplement or replace them at a later date.
9.2 RCI MOBILITY / RCI Mobility’s customer is the data controller with regard to the Members processed as part of the Car Sharing Service within the context of the performance of the agreement between the Member and RCI Mobility / RCI Mobility’s customer. RCI MOBILITY uses the Members’ personal data for the needs:
- of managing the accounts of the Members and the Vehicles, in particular, relating to information about bookings (dates, times, places, kilometres driven, etc.), of using the Vehicles (return time, kilometres driven, geolocation, etc.), of processing accidents and/or thefts, and of processing any request made by a Member.
- This processing is carried out on the basis of the contract concluded between RCI Mobility/RCIM customer and the Member and the personal data concerned are retained for a period of X customer input]
- of managing driving penalties and offences and recovering the sums due.
- This processing is based on the legitimate interest of RCI MOBILITY/ RCIM customer to retain information about the bookings made in order to be able to identify any Member having committed an offence during a booking. The personal data concerned may be kept for a period of X (customer input) years after the end of the agreement between the Member and RCI Mobility/RCIM customer.
9.3 The personal information will be made anonymous on expiry of the above-mentioned retention periods.
9.4 Members may exercise their individual right of access, rectification, additional information, objection, restriction of processing, portability, erasure and closure of account with respect to RCI MOBILITY/RCIM customer by making any request for this purpose by postal mail to the customer service at 1, rue de Gramont, 75002 Paris or by email to (firstname.lastname@example.org) or by phone on 0805 08 03 22 (standard rate call) / contact Department concerned of the RCIM customer. Any request made by a Member must be accompanied by their last name, first name, membership number, a copy of their identity card if necessary and their postal address to allow RCI MOBILITY to respond to it within a one-month period. Members also have the right to submit a complaint to the supervisory authority, the CNIL. RCI Mobility’s Data Protection Officer is the Data Protection Officer of Groupe RCI Banque. He or she may be contacted at the email address: email@example.com / contact details of the RCIM customer DPO.
9.5 Members are reminded that providing the requested information is mandatory to be able to access the RENAULT MOBILITY Service. If the Member does not respond they will be refused membership or their membership will be terminated.
9.6 Access to the Members’ personal data is restricted to RCI MOBILITY staff /RCIM customer and those partners needed to perform the contract and the service.
9.7 The Members also informed that their personal data may, if necessary, be communicated to the insurance company of RCI MOBILITY/RCIM customer and its service providers and to the police and gendarmerie services and the judicial services, at their request.
9.8 Where the Member is alleged to have committed an offence and their identity could not be known at the time of the said offence, RCI MOBILITY will be able to communicate the Member’s identity to the competent police or gendarmerie services.
9.9 Members are also informed that in the event of telephone contact with RENAULT MOBILITY, their conversations may be recorded for the purposes of improving the service. These recordings are kept for a period of 3 months.
9.10 If the Member agrees, when subscribing to the service, RCI MOBILITY/RCIM customer may send them information about the said service via newsletters. The Member may end their membership at any time by using the link on the account settings page or by sending an email to that effect to firstname.lastname@example.org / RCIM customer contact email address.